When returning an item, please make sure the product is in unused and original condition. All stickers and labels must still be attached and original packaging kept. Returns are available for 14 days after collecting your parcel. After 14 days, you will no longer be able to return your product.
To do a return, please email us info@pleasantdreams.se to get a return shipping label. Return shipping is free of charge. Fill out the return form, put it in the parcel together with the item(s) and use the shipping label provided by us. Please do not use a different shipping solution! The cost will not be reimbursed and your return parcel will not be insured.
We will notify you within a week from receiving parcel if the return is accepted. Payment will be returned by the same payment method as used during checkout. Please allow 2-5 working days for payment to be transferred.
Please note shipping cost will not be reimbursed except for approved complaints/faulty products.
We are not responsible for parcels not being collected in time from service point and by that being returned to sender. The parcel will be treated as a return once received at our end, shipping cost will not be reimbursed.
Please help lower our climate impact and decrease return shipments by using our Size guide!